FAQ - Questions That You Might Ask!

Explore these FAQs to understand the YesNo better and maximize your prediction gaming strategy.

• I want to update my username. How do I do that?
  You cannot change your username. Once set during registration, it cannot be changed.
• Can I change my Contact Number?
  No, contact number cannot be changed once entered. Please ensure you are updating the correct information while registering.
• Can I change my Avatar?
  To change your Avatar, go to: Profile >Settings>Edit Profile, Click on the edit icon on avatar, & it’s done!
• Is Email ID verification mandatory?
  No! Email address verification is not mandatory. It will help us to share updates, new offers, & other important information. It will also help us to ensure the safety of your account.
• How can I register on YesNogame.com?
  To register on YesNo game, sign up by using your mobile number, enter the OTP, & DONE! It's as simple as that.
• I have been trying to log in my YesNo account but I am not receiving the OTP./What if I did not receive an OTP?
  If you're not able to receive the OTP, here's what you can do:
  1. Double-check your registered mobile number.
  2. Choose the option to resend the OTP. Tap 'Resend OTP' and a new one will be sent to you.
  3. If you still don't receive the OTP, please contact us at support@yesno.game.
• How can I verify the PAN details?
  To verify your PAN card, just enter your PAN number, name and Date of Birth as per your PAN card & our system will verify it within a few minutes.
• How can I verify the Aadhaar details?
  Aadhar Verification is an automated process. All you need to do is enter your Aadhar number, and our system will automatically verify it.
  If you face any issues with Aadhar verification, please write to us at support@yesno.game.
• Can I change my PAN card details?
  No, you can use only one verified PAN Card for one account on YesNo.
• Is PAN Card and/or Aadhaar mandatory?
  Yes, the Government of India has made PAN and Aadhaar Verification mandatory for all online gaming platforms in order to ensure transparency of transactions.
• What if I am unable to upload KYC documents/Bank Details?
  Well, that will be a rare case! However, if you face this issue, you can always connect with our support team at support@yesno.game.
• Is it safe and secure to share my KYC, bank details or any other info with YesNogame.com?
  Yes, YesNo is 100% safe. More than 2 Lakh people are registered on YesNo who deposit, play, & withdraw on a daily basis. So, uploading your KYC details on YesNo is 100% safe.
• What is the KYC mandate in YesNo?
  To complete your KYC, you need to verify your PAN Card, Aadhaar Card, & a valid mobile number.
• How to change Bank details?
  You can change your bank details on-the-go through the 'Withdraw' section on the YesNo app. In case you face any issues, feel free to reach out to support@yesno.game.
• Is the KYC mandate in YesNo?
  Yes, as per norms by Government of India, KYC is mandatory for withdrawal from your YesNo account.
• How to install the new app version?
  You can download the new build from our website https://yesno.game.
• How can I track my transactions?
  Tracking your transactions is quite easy. Just go to 'My Wallet'/Profile > Transaction History & you will have a brief detail of your transactions.